.ticket-thread{display:grid;gap:12px;margin:24px 0}.ticket-message{background:var(--cream);padding:14px;border-radius:7px;max-width:85%}.ticket-message.staff{margin-left:auto;background:#efe5f8}.ticket-message.bot{background:#e8f2fa}.ticket-message small{display:block;color:var(--muted);margin-top:6px}